To be the basic point of contact for customers’ queries, requests and feedback over the
phone, on the company’s chat platform and on WhatsApp
To ensure that no customer is left behind - all customers’ queries are investigated and
resolved, escalating issues when appropriate
Who You Are:
6 month- 2 years of experience in a customer service setting
Outstanding communication (written and oral) in English
Great interpersonal skills
Comfortable in engaging customers on the phone and chat (good typing speed).
Highly self-motivated multi-tasker who adapts quickly to new processes
At ease navigating through different computer software packages and systems
Days / week: 6
Tentative Working Hours: 12 hours
1 - 2 Years
4 Lac To 5 Lac 50 Thousand P.A.
Fresher / Trainee
Customer Relationship Executive
instafrsh is a hyper-local marketplace that makes buying from your favourite neighbourhood stores
easy & convenient. With a few taps on the smartphone, our consumers get fresh fruits &
vegetables, dairy products and bread delivered to their front-doors from the sellers they have
always known. Customer satisfaction and delight are the key drivers for Instafrsh.
instafrsh's co-founders have previously run foodpanda India and held senior leadership positions