Report to Program Manager / Operations Manager
perform Day to Day Monitoring & Management of Network Devices of Assigned Customers Using Tools
understand and Follow Sop’s Ensuring Compliance to Service Level Agreements (sla)
escalate Unresolved Incidents to Next Level
identify Trends and Report to Problem Management
take Initiatives in Learning New Networking Technology & Tools
co-ordination with Customer and Providing Timely Reports Whenever Required.
should Be Able to Provide Support for Hardware and Software Maintenance of Equipment.
should Be Able to Execute Independently all Bau or Approved Configuration Changes for Which Impact Analysis is Done and Method of Procedure is Made Available By L2 Engineer.
should Be Able to Communicate to Any Stakeholders Within Customer other Technical Teams.
should Be Able to Provide all Necessary Logs to Oem Tac for Any Incident Investigation.
should Be Able to Generate Any Pre-defined Reports as per Customer Requirements.
2 - 3 Years
6 Lac To 12 Lac P.A.
IT Software - Network Administration, Security
Other Bachelor Degree
Technical Consultation Operation Management
Shiv Bahadur Singh
310, CR Avenue, Girish Park, Metro , Kolkata West Bengal ( Pin Code: 700006), India