Job openings for Key Account Manager in Gurgaon

Position Title: Executive/ Assistant Manager- KAM
Department: Marketing Location: Gurgaon
Designation: Executive/ Assistant Manager- KAM
Superior Job holder: Marketing Head
Position Grade: C5,C4 No. of Subordinates:
Role Purpose Statement:
The incumbent would be responsible for attending customer calls, creating & managing new institutional/large customers Managing and increasing share of business of existing customers.
Main Accountabilities:
 Drive CRM Strategy aimed at encouraging Client retention and loyalty.
 To track and note every customer, to collect data.
 Analyse every customer business growth monthly and yearly
 Targeting and acquiring competitors’ customers.
 Winning/ regaining-back lost customers.
 Maximizing customer lifetime value strategies.
 Customers data compilation
 Creating pipeline of new customers, cold calling, arranging appointment for meeting.
 Responsible for fist level negotiation.
 Responsible for customer service of Key accounts.
 Answer Inbound Customer Service Call as well as Key Customers who have specific queries.
 Developing and managing new Key Accounts.
 Attending RFQ/ customer call, customer complaints etc..
 Prepare report and MIS as per required format on daily basis.
 Take care of concerns raised by key customers and help them with solution over email or phone.
 To coordinate with internal team to find the status and get it resolved before replying to customers
 Preparing proposal and submission to prospective clients.
 On-time bill submission and follow-up for payment realization from key customer
 Managing good relations with the customers.
 Customer visits for developing & strengthening relationships for retaining and increasing business as an when required.
 Calling the existing customers for payment follow-ups and to understand if at all they need additional support from our end
Qualification:
 Education- Any Graduate Degree,MBA
 Experience- Total 4 -7 years.