Senior Technical Consultant – Security

5 - 10 Years

Nagpur, Navi Mumbai


Job Description

Report to Program Manager/operations Manager.
should Identify, Troubleshoot and Resolve Any Hardware, Software or Configuration Related Incidents Observed On Any Equipment Across Customer Network. if Any Service Impacting Incident is Not Resolved Within One (1) Hour, Then It Will Be Ensured that Concerned Oem Engineer is Available On-site At Customer Central Location
responsible for Preparing Method of Procedure for Any Configuration Changes, and Executing Any Configuration Changes as Approved By Customer
responsible for Leading Any Planned Scheduled Maintenance Activities.
should Be Able to Lead Any Incident Calls with Oem Technical Support and Provide Any Inputs Required for Restoration.
key Spoc for Incident , Problem & Change Management
resolve Customer Escalations
ensure Service Delivery as per Agreed Sow / Sla
assist Manager in Monthly Dashboards / Service Level Parameters
mentor & Hand Hold L1 Teams and Enhance Their Performance
act as a Key Spoc for L2 & L3 Incidents
take Initiatives in Learning & Evaluating New Network Technology & Tools
prepare Rca for Sev1 Incidents
process / Procedure /documentation Preparation for Existing and Upcoming Environment.

Salary 6 Lac To 12 Lac P.A.
Industry IT Software - Network Administration, Security
Work Experience 5 - 10 Years
Qualification Other Bachelor Degree

Key Skills

Technical Consultation Operation Management

Company Profile

Company Name

Reputed Client of Z2plus Placement & Security Agency Pvt. Ltd.

About Company Reputed Client of Z2plus Placement & Security Agency Pvt. Ltd.
Contact Person Shiv Bahadur Singh
Address 310, CR Avenue, Girish Park, Metro , Kolkata West Bengal ( Pin Code: 700006), India
Mobile 9230532520
Email ID hrz2pluskol@gmail.com